Shipping charges will be applied according to the nature of the product, weight, destination, delivery date, and method.
Orders ship UPS Standard, unless otherwise specified.
U.S. FOB: Plymouth, MI 48170
Canada FOB: Windsor, ON N9G 0C3
Please specify on your purchase order if you wish to use an alternative shipping method. Your Collect Account Number is required when using a Collect Account.
The rate charged for the shipping of your order is based on the weight of your products and your location.
Shipping rates for international orders will be estimated before completion of your order. All international orders will be subject to applicable customs & duty fees and taxes as per their country’s laws. Please contact our customer service department for more details.
We typically process all our orders within 1-2 business days. You can expect your order within 5-8 days depending on our stock and item availability. We will provide you with an estimated date of shipment and notify you when your order has been shipped.
Certain items and products may be eligible for Next Day and Express Shipping. Contact us to see if your order is eligible and to request a quote. We will require the number of units, method of shipping and destination zip code or postal code to process your request. Walter Products has special rates with UPS, and the discounts will be applied to your shipping quote.
We offer drop-shipping services at no additional charge. Please specify your drop-ship to address on your purchase order.
Walter Products warrants its microscopes to be free from defects in materials and workmanship under normal use and service for a period of five years starting from the date of purchase.
A record of the original purchase order should be kept on file to verify the purchase and ensure warranty validation. This warranty is non-transferable and is only applicable to the original purchaser named on the original purchase order.
Walter Products will, at its sole discretion, repair, replace, or adjust the defective instrument provided that an investigation and factory inspection disclose that such defect developed under normal and proper use and that the instrument is covered under this warranty.
This warranty does not cover damage incurred in transit, or resulting from abuse, misuse, negligence or repairs and alterations performed by a non-authorized repair technician, and any other non-conformance to written maintenance instructions.
This warranty excludes electrical problems that arise as a result of bulbs, batteries, or fuses and electrical components which are not determined to be from manufacturing defect. Electrical warranty is valid for 1 year, unless otherwise deemed as a manufacturing defect. After 1 year, authorization will be determined on an individual basis.
Optics and lenses that become inoperable as a result of misuse or due to lack of normal maintenance are not covered under this warranty.
This warranty does not cover repair or replacement where normal use has exhausted the life of the instrument or its parts. All instruments require periodic parts replacement and general service to perform optimally. Deficient instruments will be replaced or repaired at the discretion of Walter Products.
Walter Products assumes no responsibility or liability of incidental or consequential damages as a result of using our instruments.
In order to return any merchandise under a return authorization, all products must be packaged in their original packaging content, including Styrofoam boxes for both microscopes and balances. Walter Products exercises the right to refuse any return that is damaged due to insufficient packaging. The customer is responsible for all shipping costs and applicable fees and taxes.
If you’re not completely satisfied with your purchase, Walter Products will gladly assist with a return or exchange within 14 days of delivery. Please review the guidelines below to ensure a smooth process:
If your item arrives damaged, document any and all evidence with photos, and note it on the carrier’s delivery documents. Contact the shipping carrier to file a damage claim and request a Damage Claim Number as soon as possible. Have the shipping carrier pick up the item for return to Walter Products.
Inform the Walter Products customer service department as soon as you receive a file a claim with the carrier and provide us with all information and evidence of damages or defects (photos, delivery documents, damage claim number etc.). Please do not discard packaging or contents, as couriers often want to inspect the damaged merchandise and packaging to assist in the claims process.
Notifications of damaged goods after 14 days of receipt will be considered warranty issues and will be subject to the terms supplied in the individual items warranty information.
If you have received an item in error that was not part of your original purchase, please contact our Customer Service Department within 14 days of receipt. You may be asked to complete our Return Authorization form and to provide photographic evidence prior to receiving a Return Authorization Number. After confirmation, you will receive a prepaid shipping label to be used for the return. Once we have received the item, the correct item will be immediately shipped to you. In the event you request a refund rather than an item exchange, the original shipping cost will be deducted from the refund amount.
We accept the following forms of payment:
Approved accounts are eligible for Net 30 terms from the invoice date.
Credit card payments are subject to a 3.5% processing fee. If you wish to pay by credit card, please indicate this on your order and provide your card details.
Bank wire transfers are accepted; a fee of $35–$50 will apply.
International Orders
All international orders require payment in full prior to shipment. Duties, taxes, and brokerage fees are the responsibility of the receiver.
Please contact our Customer Service Department within 14 days of receipt. If return is authorized, a prepaid shipping label will be sent. Once we have received the item, the correct item will be immediately shipped to you. In the event you request a refund rather than an item exchange, the original shipping cost will be deducted from the refund amount.
If your item arrives damaged, please document the evidence with photos, and note it on the carrier’s delivery documents. Contact the shipping carrier to file a damage claim and request a Damage Claim Number as soon as possible. Have the shipping carrier pick up the item for return to Walter Products. Inform the Walter Products customer service department and provide us with all information and evidence of damages or defects (photos, delivery documents, damage claim number etc.). Please do not discard packaging or contents.
Notifications of damaged goods after 14 days of receipt will be considered warranty issues and will be subject to the terms supplied in the individual items warranty information.
Please contact our customer service department immediately to cancel your order. If your order has already been shipped, shipping charges will apply, and a return authorization must be arranged. You must inform us of the order number and the name on the order.
Pricing is in effect from Jan. 1st-Dec. 31st of each year. We reserve the right to correct pricing, specifications and typographical errors at any time. We will do our best to notify of any product or pricing discrepancies. Due to any unforeseen circumstances that may affect our manufacture prices such as an increase in raw material, transportation or natural disasters, our prices would change accordingly.
Fill in our contact us form and indicate the product you are looking for. A customer service representative will follow-up with you promptly.